General conditions:

The prices indicated on this web or catalog are valid, except in case of possible typographical or printing errors.

The duration, itinerary, price, included supplements, minimum number of group participants and services included in the trips are indicated via this web and its related catalog or promotional materials. Due to limitations created by advance publication deadlines and limitations of available space, any additional information and/or potential modifications to the itineraries (if any) will be reflected in the information package specific to each trip, which will be delivered to the client and which, together with the general conditions indicated below, shall serve as a definitive agreement. For the interpretation, application or claims against the same, both the passenger and the organizing agency are subject to the judgement to the Courts of Pamplona, expressly waiving claims in any other jurisdiction whatsoever.

Applicable legislation

These General Conditions are subject to the provisions of Legislative Royal Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (BOE 287 of 30 November 2007), and other provisions currently in force. The contractual relationship between the organizing agency and the client is governed by the present general conditions, by the particular clauses outlined in the combined travel contract, and by the travel sheet detailing the final content of the trip.

Organization and Conditions

The technical organization of the trips included in this website corresponds to the commercial agency CR LISTEN and the name URSULA LEON CASTRO, with license NA-036. CIF: 44649827L, and with offices registered in Plaza Higa de Monreal Elomendi nº 3-3ª – 31191 – Beriain -Navarra, SPAIN.

The reservation of any of the trips included in this catalog implies the total acceptance of these general conditions, which are considered automatically incorporated in the contract, without specific written transcription in the same.

Reservation and management

At the time of acceptance of the reservation, the client must pay a non-refundable deposit of € 100.00 per reservation. Upon receipt of final confirmation of the reservation, the deposit will be deducted from the final price of the trip. If the agency cannot offer the requested trip, the deposit will be returned to the traveler. Your reservation will not be guaranteed without previous payment of the deposit.

For organized trips with a specific date and with a minimum number of passengers required: once the agency has confirmed the minimum number of participants necessary to guarantee departure has been reached, the passenger must effect payment of 40% of the remaining total cost of the trip (minus the deposit indicated previously effected). The remainder of the payment pending (60%) shall be paid at least 20 days prior to departure. If the client does not make the stipulated payments, it is understood that the client has voluntarily renounced the reservation, which will incur cancellation expenses. In the event that the reservation has been made for another person, the client making the reservation shall assumes the full content of these general conditions in his / her name.

Prices

Prices are quoted in EUROS and are always per person, based on double occupancy. Other accommodation will be made upon request and will be indicated, along with any additional costs, in the booking documents.

Prices are based on transportation costs (fuel), tolls, rates and current taxes. Any variation in the price of the mentioned elements may lead to the revision of the final price of the trip of our programs.  Participants will be notified of these modifications and, in case of a significant change, may withdraw from the trip without penalty or acceptance of the modifications to the contract. Under no circumstances shall the costs of a trip be modified within twenty days immediately preceding the date of the trip’s departure. The combined price of the trip does not include visas, airport fees or taxes, vaccination certificates, extras and in general, any service not specified as “included”.

 

Services included

All included services are specified in the details of the itinerary for each trip, as well as in any additional inofrmation provided. In cases in which the itinerary of a trip is modified before departure, all changes to the services included, and those not included, will be indicated in the informative dossier provided to the client. Any service not specified as “included” is considered “not included”. Other services are offered as optional, and can be offered “upon request” to meet the particular needs of each passenger.

Travel documents

All participants enrolled on the trip are responsible for having all documentation necessary for entry into the country visited (National Identity Card, passport, visas, health insurance and sanitary assistance, travel documentation, etc.). With regard to consultations, CR LISTEN / Ursula Leon Castro acts as informant, but is the responsibility of each participant to ensure they have all travel documentation required by the competent authorities. If a participant is obliged to cancel or leave the trip due to incomplete or missing documentation, the Agency will apply the conditions indicated in the paragraph concerning cancellations by the consumer.

The consumer is advised that upon formalization of the contract, he should request from the agency information pertinent to the specific documentation necessary for the chosen trip, as well as advice on the optional subscription of insurance covering cancellation expenses, and/or travel insurance that covers the expenses of repatriation in case of accident, illness or death, as well as information on the probable risks implicit in the destination of the contracted trip.

Luggage

The organizing agency is not responsible for incidents related to the damage or loss of luggage and the personal effects of its customers, and agrees their transport shall be at the customer’s own risk.

Cancellation of services by the consumer/client

The consumer and participant in trips organized by CR Listen/Pilgrim Pathways may at any time desist and withdraw from participation in the trip and use of the requested services, being entitled to a refund of the amount that he had paid, but must compensate the Agency in the amounts indicated below, unless such resolution is the result of circumstances beyond the customer’s control:

-If the cancellation is requested before 60 days prior to the start of the trip, there will be no penalty and all amounts will be refunded, including the deposit.

-If the cancellation is requested between 60 and 40 days prior to the start of the trip, the amount refunded will be the total of all monies paid, minus the deposit made at the time of reservation.

– If the cancellation is requested between 40 and 20 days prior to the start of the trip, all monies paid shall be returned, minus a penalty of 30% of total cost of the trip.

– If the cancellation is requested within 20 days prior to start of the trip, 100% of the total cost of the trip shall be retained.

The bank charges caused by the refund of the amounts will be charged to the customer.

Cession of the reservation

The principal contractor or the beneficiary may transfer his reservation free of charge to a person who meets all the conditions required for the same, communicating the transfer in writing at least 15 days prior to the date of commencement of the trip, unless the parties agree on a shorter period in the contract. The person transferring his reservation and the transferee shall be jointly liable to the retailer or, if applicable, the organizer that is party to the contract; payment of the balance of the price, and any additional justified expenses that such transfer may have caused.

 

Modification of the trip by the organizer

When the organizer is forced to modify significantly the essential elements of the combined travel contract after perfecting it and prior to the departure date of the trip, the client must be notified in writing as soon as possible so that he can choose between annulling the reservation or contract, with the corresponding right to full reimbursement of the amount paid, or to accept the consequences of the modification of the initial journey and maintain the reservation.

In the event that the client does not communicate his decision in writing within three working days following notification, it will be understood that he opts for the termination of the reservation or the contract.

Sufficient causes for the modification of the trip are considered to be cases of force majeure (i.e., unusual and unpredictable circumstances beyond the control of the organizer), and/or when the number of people required to carry out the trip does not occur. When such circumstances arise, there will be no compensation.

In cases where the customer chooses to cancel the contract as detailed in the preceding paragraphs, or if the organizing agency decides to cancel the trip, the consumer can choose between full reimbursement of the amount paid or, if the organizing agency is able to offer it, to apply the amount paid to another trip of equivalent or higher category. If the trip offered is of lower category, the organizing agency will reimburse the customer for the difference in price.

If during the course of the trip a substantial part of the contracted services are not supplied or cannot be provided, the organizing agency will adopt the appropriate solutions for the continuation of the trip, at no additional cost to the client, and, if necessary, reimburse the amount of the difference between the services offered and those provided. In cases where the solutions are not viable, or the customer does not wish to accept them for valid reasons, the organizer will provide a means of transportation so that the customer can return to the point of origin and, where appropriate, compensate the consumer.

Any service not provided will be refunded upon return from the trip, following presentation of the corresponding documentation issued by the responsible person or entity.

No refund will be made for services not used voluntarily by the customer, whatever the cause of non-use. In the trips contracted with sailing and / or motor boat, the captain, or other responsible representative of the company, reserves the right to vary or change destinations, routes or stays in ports, according to meteorological conditions, with prior information to the customer, and taking into account the security of the same, without granting the customer has the right to claim compensation or indemnification.

Contractual agreement

The organizing agency may suspend the execution of trips subject to a minimum of participants, when this is not reached. The suspension must be communicated to registered participants with a minimum of 10 calendar days in advance of the scheduled departure date. In this case, the customer will be entitled to the refund of the amounts paid for the trip, but will not be entitled to any compensation.

The organizing agency reserves the right to admit or expel those people who, in their objective criteria, do not meet the necessary requirements for the trip, or who, by their conduct, impede the satisfactory progress of the trip and disrupt the harmonious coexistence of the group.

Modifications of itinerary and hotels during the trip

The definitive itinerary detailed in the program and in the data sheet can be modified when necessary. The client expressly accepts the modifications in place of the original itinerary that the organizer may carry out for justifiable cause and the good development of the trip. Changes made as a result of climatological circumstances, unforeseen impositions by suppliers in the areas visited, or for reasons of limited local infrastructure are expressly accepted, provided they do not involve breach of any of the services included in the combined contracted trip.

The client also accepts changes in hotel reservations which may take place on the spot, provided that the change is to a category or of characteristics equal or superior to the one indicated in the original itinerary. In cases in which clients must be housed in hotels of inferior category to the contracted one, upon their return the agency will reimburse the difference of price to them, if it exists.

Responsibility

The organizing agency must respond to consequences arising from the non-performance or poor performance of the contract in proportion to its intervention in the management of the combined trip.

Notwithstanding this, it will be exempted from this responsibility when it is due to force majeure (unusual, abnormal and unforeseeable circumstances), as a result of something that neither the organizing agency nor the suppliers could have foreseen, have been able to avoid, or when the cause is attributable to the client or a third party.

The client is obliged to communicate to the organizing agency, as soon as possible and in writing, any breach in the performance of the contract that he has verified on the spot.

In group travel, modification of the initial contract may be allowed provided that alteration of the itinerary or substitution of services are justified by weather conditions, unforeseeable impositions of suppliers in the area visited or due to limited local infrastructure. Any other alteration of the route must be approved by the group and expressly consented to by the agency.

The responsibility of the organizer will cease when any of the following circumstances exist: 1. that the defects observed in the performance of the contract are attributable to the consumer / user / customer; 2. that such defects are attributable to a third party who is not supplying the services provided for in the contract, and are unpredictable or insurmountable; 3. that the defects referred to are due to reasons of force majeure, understood as abnormal or unforeseeable circumstances not under the control of those invoking them, and whose consequences could not have been avoided, despite having acted with due diligence; 4. that the defects are due to an event that the retailer, or in his case, the organizer, despite having exercised all the necessary diligence, could not anticipate or resolve.

Claims

The consumer has the right to complain in writing to the agency, within 30 days following the end of the trip, for the non-execution or defective execution of the contract. The retail agency or the organizer, as the case may be, will have a period of 30 days to respond to the complaint made by the consumer, a period that will start to run from the day following the submission of the complaint to the organizing agency.

To file a complaint, it is strictly necessary and essential that the complaint be brought to the attention of CR Listen / Ursula Leon Castro, by telephone or by email, at the time it arises or at the earliest possible moment immediately following the incident. CR Listen cannot be responsible for any compensation for a problem that could have been solved during the client’s stay if he had used the channel provided for these cases and had made it known to CR LISTEN.

A claim form can be downloaded from the following link: http://www.navarra.es/NR/rdonlyres/9B6547F1-68A6-4765-90C3-EACA372BE9FB/0/HOJASRECLAMACIONcastellano.pdf

Insurance

All combined trips of CR Listen / Ursula Leon Castro include the basic liability insurance required by law for travel agencies. Customers who so wish can hire optional insurance covering travel cancellation, holiday interruption, loss or damage to luggage, medical assistance, travel delays, legal assistance, etc., from CR Listen at the time of the registration with the payment of the corresponding supplement. By contracting cancellation insurance the client acknowledges acceptance of the inclusions and exclusions of the insurance. Cancellation insurance is presented as optional for the client, and can be hired at the time of booking.

CR Listen / Ursula Leon Castro is separate from the resolutions that the insurance company determines with regard to the incidents declared by the traveler / client, and has no responsibility for these resolutions. Responsibility for the processing of claims with the insurance company corresponds exclusively to the client, to be processed exclusively by the client, leaving the travel agency, CR Listen / Ursula Leon Castro, completely outside this process.

 

LOPD (Organic Law of Data Protection)

In accordance with the Organic Law of Data Protection 15/99 CR Listen / Ursula Leon Castro informs you that your data is registered in our files, automated and / or paper, for the purpose of executing the management and compliance of the legitimate functions connected to, as well as the maintenance of, the contractual relationship. You hereby accept the sharing of your information related to the activity of our company and / or other companies belonging to the tourism sector, by electronic means, postal mail, SMS or any other means. You may at any time exercise your rights of access, cancellation, rectification and opposition by means of a letter addressed to the CR Listen / Ursula Leon Castro, Plaza Higa de Monreal Elomendi nº3 – 3A. 31191- Beriain – Navarra, including a photocopy of your passport or National Identity Document. In the event of any changes in your personal data, please inform us of said changes in writing in order to keep your data up to date in our records.